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Enter the number you received by e-mail. The carrier is recognised automatically.
Where to find your number
It is sent to you by e-mail as soon as the parcel is handed over to the carrier. Look for “Maison Velnaris” or your order number, including in your spam folder.
Your parcel hasn't been dispatched yet
The delivery time depends on the product; the one that applies to yours is shown on its product page, along with an estimated date. Until the parcel has been handed over to the carrier, no tracking number exists yet.
Still stuck?
Write to us at support@maisonvelnaris.com with your order number. We reply within 24 to 48 working hours, Monday to Friday.